General terms and conditions

Article 1 – Definitions

In these terms and conditions, the following terms shall have the following meanings:

  • Reflection period: The period within which the consumer may exercise their right of withdrawal;
  • Consumer: The natural person not acting in the course of a profession or business who enters into a distance contract with the entrepreneur;
  • Day: Calendar day;
  • Duration transaction: A distance contract concerning a series of products and/or services, where the obligation for delivery and/or purchase is spread over time;
  • Durable medium: Any instrument that enables the consumer or entrepreneur to store information addressed to them personally, in a manner accessible for future reference and unchanged reproduction;
  • Right of withdrawal: The consumer’s right to cancel the distance contract within the reflection period;
  • Entrepreneur: The natural or legal person who offers products and/or services remotely to consumers;
  • Distance contract: An agreement concluded within the framework of a system organized by the entrepreneur for the remote sale of products and/or services, exclusively using one or more means of distance communication;
  • Means of distance communication: Any means that can be used to conclude an agreement without the consumer and entrepreneur being simultaneously present;
  • General Terms and Conditions: These General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Protectacovers.com, part of Acquidom
Headquarters: Doornlaan 21, 6717BN, Ede, The Netherlands (not a return address)
Email: info@protectacovers.com
Chamber of Commerce (KvK) number: 95036385

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract or order concluded between the entrepreneur and the consumer.

Before concluding a distance contract, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated where the terms can be reviewed, and they will be sent free of charge at the consumer’s request.

If the distance contract is concluded electronically, these terms and conditions may be provided in such a way that the consumer can store them for future reference on a durable medium. If this is not reasonably possible, the consumer will be informed where they can be accessed electronically and that they will be sent free of charge upon request.

If specific product or service conditions apply in addition to these terms and conditions, the consumer can, in the case of conflicting provisions, always invoke the provision that is most favorable to them.

If one or more provisions are found to be wholly or partially null or void, the remainder of the agreement and terms will remain in force, and the affected provision will be replaced by a valid one that closely reflects its original intent.

Situations not covered by these terms and conditions must be assessed "in the spirit" of these provisions.

Any ambiguity in the interpretation of one or more provisions must also be interpreted "in the spirit" of these terms and conditions.

Article 4 – The Offer

If an offer is valid for a limited time or is subject to conditions, this will be explicitly stated.

The offer is non-binding. The entrepreneur reserves the right to change or withdraw the offer.

The offer includes a complete and accurate description of the products and/or services offered. Descriptions are sufficiently detailed to allow the consumer to properly assess the offer. Images used are a true representation of the offered products and/or services. Obvious errors or mistakes in the offer do not bind the entrepreneur.

All images, specifications, and data are indicative and cannot be grounds for compensation or cancellation of the agreement.

Colors displayed may differ from the actual colors due to screen settings. Exact color matches are not guaranteed.

Each offer clearly outlines the rights and obligations involved, such as:

  • The total price, excluding customs clearance and import VAT (which are borne by the customer);
  • Any applicable shipping costs;
  • The method of contract formation and necessary steps;
  • Whether the right of withdrawal applies;
  • Accepted payment methods and delivery processes;
  • The validity period of the offer or price guarantee period;
  • Additional charges for distance communication, if applicable;
  • Whether the contract will be stored and accessible to the consumer;
  • The process for correcting input errors before finalizing the agreement;
  • Any applicable languages (in addition to Dutch) in which the contract can be concluded;
  • Applicable codes of conduct and how to consult them;
  • The minimum duration of the distance contract for continuous transactions;
  • Optional: available sizes, colors, and material types.

Article 5 – The Agreement

The agreement is concluded when the consumer accepts the offer and complies with the conditions.

If the consumer accepts the offer electronically, the entrepreneur shall confirm receipt promptly. Until this confirmation is received, the consumer may dissolve the agreement.

When a contract is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to protect data transfer and ensure a secure web environment. Secure payment methods will also be implemented.

The entrepreneur may, within legal boundaries, verify the consumer’s ability to fulfill payment obligations and investigate relevant facts for a responsible agreement. If the entrepreneur has valid grounds to refuse an order, they may do so with justification or attach special conditions.

The entrepreneur shall provide the following information to the consumer upon delivery:

  • The physical address for complaints;
  • Conditions and procedures for exercising the right of withdrawal;
  • Warranty information and after-sales service details;
  • The data as specified in Article 4(3), unless already provided;
  • The terms for contract termination if it exceeds one year or is open-ended.

For ongoing transactions, this only applies to the first delivery.

Agreements are concluded under the condition of sufficient product availability.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to dissolve the agreement within 14 days without giving any reason. This reflection period starts on the day the consumer or a third party designated by the consumer (not the carrier) receives the product.

If the consumer has ordered multiple products in one order, the reflection period begins when the last product has been received. The entrepreneur may refuse an order of multiple products with different delivery times, provided this is clearly stated before ordering.

For agreements involving the regular delivery of products over a certain period, the reflection period begins when the first product is received.

During the reflection period, the consumer shall handle the product and packaging with care. The product should only be unpacked or used to the extent necessary to assess its nature, characteristics, and functioning. If exercising the right of withdrawal, the consumer must return the product with all accessories, in its original condition and packaging, following the provided instructions.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, they shall bear the direct cost of returning the product.

If the consumer has paid an amount, the entrepreneur will refund it as soon as possible, but no later than 14 days after receiving the returned goods or proof of return. Refunds will be made using the same payment method unless the consumer agrees to another method.

The entrepreneur may wait to issue a refund until the product is received or the consumer provides proof of return, whichever occurs first.

If damage occurs due to careless handling by the consumer, the consumer is liable for the loss in value.

Article 8 – Exclusion of Right of Withdrawal

The entrepreneur may exclude the consumer’s right of withdrawal for certain products, but only if this was clearly stated before the agreement was concluded. This applies to:

  • Products manufactured according to consumer specifications (custom-made);
  • Products clearly of a personal nature;
  • Products that cannot be returned due to their nature;
  • Products that can spoil or age quickly;
  • Sealed products that are not suitable for return due to health protection or hygiene reasons, once unsealed after delivery;
  • Products that are, by their nature, irreversibly mixed with other items;
  • Audio, video recordings, or computer software where the seal is broken;
  • Newspapers, magazines, or journals.
  • Article 9 – The Price

During the validity period mentioned in the offer, prices will not be increased, except for VAT changes.

Price increases within three months of agreement formation are only allowed if due to legal regulations or provisions.

Price increases after three months are only allowed if agreed upon and:

  • Result from legal regulations or provisions; or
  • The consumer has the right to cancel the agreement as of the effective date of the increase.

All prices include VAT.

Please note: Our products are shipped from outside the EU. Import duties, customs clearance costs, and VAT on imports are borne by the customer.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products conform to the agreement, the specifications stated in the offer, reasonable quality and usability requirements, and legal provisions or government regulations in force on the date of the agreement.

Any arrangement provided as a warranty by the entrepreneur does not affect the consumer’s legal rights.

Article 11 – Delivery and Execution

The entrepreneur will take the utmost care when receiving and fulfilling product orders.

Delivery takes place at the address provided by the consumer.

In accordance with Article 4 of these terms and conditions, the entrepreneur will fulfill accepted orders with due speed, but within 30 days at the latest, unless a longer delivery period was agreed. If delivery is delayed, or if the order cannot be fulfilled or only partially fulfilled, the consumer will be informed within 30 days and has the right to terminate the agreement without penalty.

Upon dissolution, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.

If delivery of an ordered product is impossible, the entrepreneur will offer a replacement item. The replacement will be clearly and understandably communicated before delivery. The right of withdrawal also applies to replacement items. The cost of return is borne by the entrepreneur.

The risk of damage or loss of products remains with the entrepreneur until delivered to the consumer or a designated representative, unless expressly agreed otherwise.

Article 12 – Duration Transactions: Termination, Renewal

For agreements concluded for an indefinite period, the consumer may terminate at any time, with due observance of agreed termination rules and notice period not exceeding one month.

For fixed-term contracts, the consumer may terminate at the end of the duration, with notice no longer than one month.

A contract of fixed duration may not be tacitly extended or renewed.

If an agreement lasts longer than one year, the consumer may terminate it at any time with one month’s notice, unless reasonableness and fairness dictate otherwise.

Article 13 – Payment

Unless otherwise agreed, payments must be made at the time of order.

The consumer has the duty to report inaccuracies in provided or stated payment details immediately.

If the consumer fails to meet payment obligations, and after being reminded and given 14 days to fulfill the payment, the entrepreneur may charge statutory interest and reasonable costs incurred in obtaining payment.

Article 14 – Complaints Procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles complaints accordingly.

Complaints about order execution must be submitted within 7 days of noticing the issue, with a clear and complete description.

Complaints submitted to the entrepreneur will be responded to within 14 days of receipt. If more time is needed, the consumer will be informed and given an expected resolution timeframe.

If the complaint cannot be resolved by mutual agreement, it becomes a dispute subject to Article 15.

Article 15 – Disputes

Dutch law exclusively applies to agreements between the entrepreneur and the consumer covered by these terms and conditions, even if the consumer resides outside the Netherlands.

Article 16 – Additional or Deviating Provisions

Additional or deviating provisions from these general terms and conditions must not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable medium.